Joycube JCEB360 Rear Rack 36V 13Ah 18Ah 20Ah Lithium-ion Battery Pack for Replacement Phylion XH370-13J Wall-ES Electric Bicycle

Ebike battery features:

Product picture:

Battery output connector:We can customzied all kinds of connectors, like anderson, Bullet, 4pins aviation, XT60, XT60, IEC320, T connector.If you have no request, then we will send the Anderson-A as default model

Cautions:

1.Use special caution when working with Li-ion cells, they are very sensitive to charging characteristics and may explode if mishandled;

2. Make sure user has enough knowledge on Li-ion rechargeable batteries in charging, discharging and assembly before use;

3. We are not responsible for any damage caused by misuse or mishandling of these Li-ion batteries;

4. Strongly suggest that you use our smart Li-ion battery charger to recharge the battery pack;

5. Never use conventional DC adapter to charge the battery module.

Shipping way:

Fedex UPS  to USA,Canada,Mexico, Israel

UPS ,DPD,DHL to Euro countries

Special delivery service to Japan, South Korea, Thailand, Singapore, New Zealand and Austrialia

We have UPS/FEDEX/DPD/DHLSpecial lineTAX free delivery serviceto Russia,EU,US countries,They are the default way.Once tax free serivce is not avaiable, we will send by the normal delviery service.Delivery time is about 20-50days

Warranty

We provide one year warranty. If the product is defective(excluding items damaged and/or misused after receipt) ,please notify us within one week after delivery. Please keep the item in original condition and provide the proof ,in order to qualify for a refund or sending new producs..

For any quality problem, our company always take 100% responsibility and feedback in time.

Feedback

We maintain high standards of excellence and strive for 100% customers’ satisfaction! Your satisfaction and positive feedback is very important to us. We are very appreciated that you can leave postie feedback and 5 starts, if you are satisfied with our items and services.,

If there is any problems of our products or service, kindly please contact with us directly, we will solve your problem soon.

Q&A

1. How to choose replacement battery?

When choose new battery to replace old battery pack.

fistly should make sure if the new battery pack size is suitable for ebike.Second, usually the battery voltage must be the same if you're not sure whether the motor has wider working voltage. For example, old battery pack is 36V, then new battery pack should be the same, can not be 48V or 52V. Third, If your old battery pack is 10.4ah, and the baterybox size is the same or bigger and workable, then you can choosehigher capacity like 12ah 14ah or more to reach longer distance.

2.Which kind of cells are built in battery pack?
Most of our battery packs are made up of authentic Grade A 18650 battery cells from Korea or Japan. We use Samsung, Panasonic or LG brand cells and and some use our brand cells. In every product link description, you can check which cells are built in the battery pack you are intereted

3.What is aBMS?

Battery management system is the the circuit board that protect your battery pack and make sure it is safely.

4. If customized service available?

Yes, we can customized battery according to your request. Please tell us information like, voltage, capacity, size, motor power or more.

5. How about customs?

We have UPS/FEDEX/DPD/DHLSpecial lineTAX free delivery serviceto Russia,EU,US countries,They are the default way.Delivery time is about 20-50days.Once tax free serivce is not avaiable, we will send by the normal delviery service.

For delivery way, when you choose UPS or fedex, if it is tax free serivce, then we may deliver by DHL/DPD if local delivery requested.